The report highlights startling survey results surrounding Internet security threats among SMBs worldwide. DIRECTV selected NICE s adaptive interaction analytics to drive revenues improve operational efficiency and help deliver unparalleled customer satisfaction. DIRECTV currently has deployed NICE SmartCenter solutions including interactions capture quality management and workforce management. What CRM solution is right for your business . The NICE solution will support this goal by providing insights into customer behavior that uncover revenue driving opportunities. Adaptive interaction analytics from NICE harness the power of interaction analytics with an automated iterative system self learning solution.
Source: www.crm2day.com/news/crm/123858.php
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